Warranty Information

Shieldme proudly stands behind the quality of our film products. To ensure the best experience, please review our warranty structure.

Window Tint Film

Ceramic Series

Shieldme Nano Ceramic Window Tint Warranty

Effective Date: May 2025

1. Limited Warranty Coverage

Shieldme warrants that its professionally installed Nano Ceramic Window Tint will be free from the following defects for the duration of the original vehicle ownership:

  • Discoloration
  • Fading
  • Bubbling
  • Peeling
  • Cracking
  • Delamination

This Limited Lifetime Warranty is valid only for installations performed by an Authorized Shieldme Dealer and covers parts and labor for replacement due to product failure stemming from manufacturing defects.

For window tint products purchased through non-authorized channels or installed by a non-certified installer, Shieldme provides a 5-Year Limited Warranty covering the above defects, excluding labor costs.

2. Warranty Conditions & Exclusions

This warranty is valid only when the product is:

  • Professionally installed following Shieldme's application guidelines
  • Properly maintained using approved cleaning methods and tools
  • Used under normal automotive conditions

This warranty does NOT cover damage caused by:

  • Improper installation (for retail installations)
  • Use of abrasive or ammonia-based cleaners
  • Physical abuse, scratches, or impact damage
  • Chemical or environmental exposure (e.g., acid rain, salt, tree sap)
  • Aftermarket modifications or repairs to windows
  • Automated car wash brushes

3. Warranty Claims Process

To submit a claim under this warranty, the customer must:

  • Provide proof of purchase and installation (receipt and warranty registration)
  • Submit a detailed description of the issue along with photos, if applicable
  • Return to the original installing dealer or a Shieldme-certified installer

Shieldme, at its discretion, will replace the affected film and cover installation labor only for warranties issued through authorized dealers.

4. Transferability

This warranty is non-transferable and applies solely to the original vehicle owner listed in the warranty registration. If the vehicle is sold or leased to another party, warranty coverage is void.

5. Limitation of Liability

This Limited Warranty is the sole and exclusive warranty provided by Shieldme. Shieldme disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

In no event shall Shieldme be liable for incidental, indirect, special, or consequential damages, including but not limited to loss of vehicle use, income, or time.

Carbon Series

Shieldme Carbon Window Tint Warranty

Effective Date: May 2025

1. Limited Warranty Coverage

Shieldme offers the following limited warranties for its Carbon Window Tint line:

  • Authorized Dealer Installations: Covered for 7 years from the date of installation for manufacturing defects, including:
  • Bubbling
  • Peeling
  • Cracking
  • Fading
  • Delamination
  • Retail/Non-Authorized Installations: Covered for 3 years for the same defects listed above, excluding labor.

Coverage is valid only when installation and maintenance comply with Shieldme's provided guidelines.

2. Warranty Conditions & Exclusions

This warranty only applies when the product is:

  • Installed by a certified professional or according to Shieldme's application instructions
  • Maintained with approved cleaning methods and products
  • Used in normal automotive settings

This warranty excludes:

  • DIY or improperly installed film (beyond 3-year limited term)
  • Damage from neglect, misuse, vandalism, or accidents
  • Exposure to harsh chemicals, abrasive tools, or automatic car washes
  • Environmental contaminants (e.g., hard water stains, sap, sand, road salt)
  • Film installed over previously damaged or defective windows

3. Submitting a Warranty Claim

Customers seeking service under warranty must:

  • Submit original proof of purchase and installation
  • Provide vehicle details and description of the defect
  • Return to the original installer (if applicable) or an authorized Shieldme location for inspection

Upon verification of a valid claim, Shieldme will cover:

  • Replacement of defective film
  • Installation labor (authorized dealer installations only)

4. Warranty Transferability

This warranty is non-transferable and remains valid only for the original purchaser and original vehicle listed at the time of registration.

5. Legal and Liability Disclaimers

Shieldme provides this warranty as the exclusive remedy for product failure. Shieldme disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Under no circumstances shall Shieldme be liable for:

  • Indirect or consequential damages
  • Loss of use, income, time, or vehicle value
  • Damage from unapproved third-party services or installations

Paint Protection Film

Premium Series

Shieldme Paint Protection Film (PPF) Warranty

Effective Date: May 2025

1. Limited Warranty Coverage

Shieldme warrants that its Paint Protection Film (PPF) - Premium Series, when professionally installed by an authorized Shieldme installer, will be free from the following manufacturing defects:

  • Yellowing
  • Cracking
  • Blistering
  • Delamination

This core coverage is valid for 10 years from the original date of installation.

All warranty terms require compliance with Shieldme's installation and care instructions.

2. Repair & Replacement Terms

If the product fails due to a verified manufacturing defect during the coverage period, Shieldme will, at its discretion:

  • Replace the defective film (parts covered by Shieldme)
  • Authorize reinstallation by a certified installer (labor covered by installer)

Replaced film remains subject to the original warranty term. The replacement does not extend or reset the warranty period.

3. Warranty Conditions & Exclusions

This warranty is only valid when the product is:

  • Installed by a Shieldme-certified professional
  • Maintained using Shieldme-recommended cleaning methods

Exclusions include damage from:

  • Improper installation or handling
  • Scratches, stains, or scuffs from washing, road debris, or abrasives
  • Water spots from mineral deposits
  • Collisions, vandalism, fire, hail, or environmental events
  • Use of non-Shieldme ceramic coatings
  • Installation over paint defects or non-automotive surfaces
  • Physical impacts (e.g., rocks, sand, debris)
  • Films installed with visible defects at the time of application

4. Annual Inspection Policy (Optional)

While not mandatory, Shieldme recommends annual inspections by certified installers to:

  • Ensure product integrity
  • Identify damage early

Inspection services may include washing, decontamination, and surface evaluation and are the responsibility of the vehicle owner.

5. Warranty Transferability

This warranty is transferable to a new owner if:

  • The new owner submits proof of the original installation date

The warranty will remain valid for the remainder of the original 10-year term.

6. Warranty Claim Process

To submit a claim:

  • Provide your Shieldme warranty registration and original purchase receipt
  • Include photos and a description of the defect
  • Contact the original installer or a certified Shieldme location

Shieldme will verify eligibility and coordinate the appropriate remedy.

7. Limitation of Liability

Shieldme’s total liability shall not exceed the original purchase price of the film. Shieldme is not responsible for:

  • Loss of use or vehicle downtime
  • Labor costs for non-authorized installations
  • Indirect or consequential damages (e.g., lost income, time, inconvenience)

No other express or implied warranties are offered beyond those listed.

Fleet Series

Shieldme Fleet Series PPF Warranty

Effective Date: May 2025

1. Limited Warranty Coverage

Shieldme warrants that its Fleet Series Paint Protection Film (PPF), when professionally installed by a certified Shieldme installer, will be free from the following manufacturing defects for a period of 3 years from the date of installation:

  • Yellowing
  • Cracking
  • Blistering
  • Delamination

This warranty is designed for fleet and commercial-use vehicles exposed to more intensive road conditions. It applies only to products installed and maintained in accordance with Shieldme's guidelines.

2. Repair & Replacement Terms

If the product fails due to a verified manufacturing defect within the 3-year period, Shieldme will, at its discretion:

  • Replace the defective film (parts covered by Shieldme)
  • Authorize reinstallation by a certified installer (labor covered by installer)

Replaced film is subject to the original warranty period. The replacement does not extend or reset the warranty term.

3. Warranty Conditions & Exclusions

This warranty is valid only when the product is:

  • Installed by a Shieldme-certified professional
  • Maintained with Shieldme-recommended care practices

This warranty does not cover damage from:

  • Improper installation or storage
  • Scratches, stains, or scuffs due to improper washing or debris
  • Water spots from mineral deposits
  • Environmental exposure (e.g., hail, salt, sap, acid rain)
  • Physical impact from rocks, sand, or road debris
  • Use of non-Shieldme protective coatings
  • Installation over paint defects or non-automotive surfaces
  • Products installed with visible defects at the time of installation

4. Warranty Claim Process

To initiate a claim:

  • Provide the Shieldme warranty registration and original purchase receipt
  • Submit photos and a written description of the defect
  • Contact the original installer or a certified Shieldme location

Shieldme will verify claim validity and coordinate appropriate remedies.

5. Non-Transferable Warranty

This Fleet Series warranty is non-transferable and applies solely to the original purchaser and vehicle identified at registration.

6. Limitation of Liability

Shieldme’s liability is limited to the original cost of the film. Shieldme does not cover:

  • Business disruptions or downtime
  • Reinstallation labor (unless part of an installer’s service package)
  • Indirect or consequential damages of any kind

This warranty is exclusive and replaces all other express or implied warranties.

Headlight Tint

Shieldme Headlight Film Warranty

Effective Date: May 2025

1. Limited Warranty Coverage

Shieldme warrants that its Headlight Protection Film, when professionally installed by an authorized Shieldme installer, will be free from the following manufacturing defects for a period of 3 years from the date of installation:

  • Yellowing
  • Cracking
  • Blistering
  • Delamination

This Limited Warranty only applies when Shieldme products are stored, installed, and maintained in accordance with Shieldme's recommended guidelines.

2. Repair & Replacement Policy

In the event of a covered defect:

  • Shieldme will either replace or refund the defective film material
  • Labor will be covered if performed by an authorized Shieldme installer

Replacement parts will be limited to the affected area only. Any replaced product remains under the original warranty period.

3. Warranty Conditions & Exclusions

This warranty is valid only when the product is:

  • Installed by a Shieldme-certified installer
  • Maintained according to Shieldme's recommended care instructions

This warranty does NOT cover:

  • Installation defects not performed by certified installers
  • Damage from chemicals, solvents, high-pressure washes, or abrasives
  • Normal wear and tear such as scratches or surface blemishes
  • Water spots caused by mineral deposits
  • Environmental damage: hail, UV degradation, sand, salt, sap
  • Paint imperfections under the film or surfaces not properly prepared
  • Physical impact from road debris or collisions
  • Use in non-automotive or off-label applications

4. Warranty Claims Process

To submit a warranty claim:

  • Provide your proof of purchase and warranty registration
  • Include a description of the defect and photos if applicable
  • Contact the original installer or an authorized Shieldme warranty center

Shieldme will determine warranty eligibility and arrange appropriate remedy.

5. Transferability

This warranty is transferable to a new owner of the vehicle if the new owner presents:

  • Proof of original installation date
  • Valid registration of the warranty within the original 3-year period

The warranty period remains unchanged and will not reset.

6. Limitation of Liability

Shieldme’s total liability under this warranty is limited to the purchase price of the product. Shieldme is not liable for:

  • Indirect or incidental damages
  • Business loss, inconvenience, or vehicle downtime
  • Installation performed by unauthorized parties

This Limited Warranty is the exclusive warranty offered and supersedes any other implied warranties.

Windshield Protection Film

Windshield Protection Film

Shieldme Windshield Protection Film Warranty

Effective Date: May 2025

1. Limited Warranty Coverage

Shieldme warrants that its Windshield Protection Film, when professionally installed by an authorized installer, will be free from:

  • Yellowing
  • Cracking
  • Blistering
  • Delamination

This warranty remains valid for 1 year or 12,000 miles, whichever comes first, from the date of installation.

In the event of a verified product failure due to a manufacturing defect, Shieldme will, at its discretion:

  • Replace the defective film using an approved Shieldme installer, or
  • Reimburse the original purchase cost (up to a maximum of $1,000).

Parts will be covered by Shieldme. Labor is provided by the installer.
Replacements do not reset or extend the warranty period; all repairs or replacements are covered only through the remainder of the original term.

2. Warranty Conditions & Exclusions

This warranty is valid only if the product is:

  • Professionally installed according to Shieldme’s standards
  • Properly cared for as per Shieldme’s maintenance recommendations

Exclusions:
This warranty does NOT cover damage or failure caused by:

  • Windshield chips, cracks, or breaks
  • Ice scrapers, abrasive materials, or harsh chemicals
  • Improper cleaning methods, including power/pressure washers
  • Scratches and wear from windshield wipers
  • Environmental damage (hail, road debris, sand, rock chips)
  • Collisions or accidents
  • Improper installation, storage, or handling
  • Aftermarket coatings or treatments not provided by Shieldme
  • Products installed with known defects at the time of application
  • Non-automotive or commercial applications

3. Warranty Claim Process

To submit a warranty claim, the customer must:

  • Provide a valid warranty registration and original proof of purchase
  • Submit a written description of the defect, along with photographs if possible
  • Contact the original installer or a certified Shieldme location

Shieldme will coordinate inspection and determine eligibility for replacement or refund.

4. Transferability

This warranty is transferable to a new vehicle owner with proof of the original installation date. The transfer does not extend the original 1-year/12,000-mile warranty period.

5. Limitation of Liability

Shieldme's liability is limited to the lesser of the product's purchase price or $1,000. Shieldme is not liable for indirect, incidental, or consequential damages, including:

  • Vehicle downtime or inconvenience
  • Loss of income or use
  • Windshield replacement or vehicle repairs

This warranty is exclusive and replaces all other express or implied warranties.

Shieldme Warranty At-a-Glance

Retail Warranty

  • 1 Year (product defects only)
  • No labor coverage
  • For DIY or non-authorized installs

Dealer Warranty

  • Please check individual product warranty.
  • Labor covered if installed by a Shieldme Authorized Dealer
  • Only valid with warranty registration

Questions? Email info@shieldmefilms.com