Refund policy

Returns, Refunds & Installer-First Guarantee

At Shieldme, everything we sell is built for real installers. We stand behind our products - but we also keep policies fair so we can maintain pricing for working shops.

Shieldme Installer-First Guarantee

Our guarantee is simple (TLDR):

  • 30 days on unused tools and kits
  • 30 days on unopened film rolls
  • We replace or credit defective items. We’re generous on gear, strict on used film, and always fair.

Tools (Individual Tools)

30-Day “No Junk Tools” Guarantee

If a tool isn’t right for you, you can return any unused tool within 30 days of delivery for a refund to original payment method (excluding shipping).

60-Day Defect Coverage

If a tool:

  • arrives damaged, or
  • fails under normal tint use within 60 days of delivery

We’ll replace it or issue store credit.

Requirements:

  • Order number
  • Photo(s) of the issue

Not covered:

  • Heavy wear
  • Misuse
  • Modifications

Tool Kits

Unused Kits (30 Days)

Unopened, unused kits can be returned within 30 days of delivery for a full refund to original payment method (excluding shipping).

Opened but Unused Kits

If opened but not used:

  • Can be returned within 30 days of delivery
  • A 10% restocking fee applies

Used Kits

  • Not eligible for return as a full kit
  • Individual tools still covered under 60-day defect coverage
  • Film is covered under the film policy below

Tint Film Rolls

Unopened Rolls (30 Days)

Unused, unopened rolls (factory seal intact) may be returned within 30 days of delivery for:

  • Store credit
  • Less shipping
  • A 10% restocking fee applies

Opened or Used Rolls

Due to the nature of film:

  • Returns are not accepted on used or partially used rolls
  • Exception: verified defects only

Because film is cut, handled, and exposed during installs, we cannot safely resell used rolls. That keeps quality high and pricing fair for working shops.

Defective Film

If you believe a roll is defective (adhesion, color, distortion, etc.), contact us within 30 days of delivery with:

  • Order number
  • Photos or short video
  • Approximate length used

If confirmed, we will:

  • Replace the affected film, or
  • Issue store credit for the defective portion

Return Process

1. Request a Return

Submit a return request with:

  • Order number
  • Reason for return

2. Prepare Your Items

  • Pack items securely in original packaging
  • Ensure items meet return conditions

3. Ship Your Return

  • Return shipping is the customer’s responsibility
  • We recommend using a trackable shipping method

Damages, Defects, or Order Issues

Inspect your order upon delivery.

If you receive:

  • Damaged items
  • Defective products
  • Incorrect items

Contact us immediately with:

  • Your order number
  • Photo(s) of the issue

We’ll make it right. If we make a mistake, we fix it. If a product fails under normal use, we stand behind it.

Refunds

  • Processed within 5–7 business days after we receive and inspect the return
  • Issued to the original payment method
  • Your bank or card provider may take additional time to post funds

International Orders

  • Return window: 30 days of delivery (aligned with policy above)
  • Customers are responsible for:
    • Return shipping
    • Duties and taxes (non-refundable)

Questions

For any questions, contact: info@shieldmefilms.com